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— nos invitan a seguir caminos falsos hacia un éxito efímero y aparente que a la larga trae cierto vacío existencial
Análisis de algunos de los casos más importantes de servicio al cliente en América Latina
su fuerza laboral y su lugar de trabajo
el lector será guiado con una serie de herramientas que le ayudarán a gestionar adecuadamente la experiencia del cliente
Monetizing Innovation Innovación — nos invitan a seguirSurprising rules for successful monetization Innovation is the most important driver of growth. Today, more than ever, companies need to innovate to survive. But successful innovation measured in dollars and cents is a very hard target to hit. Companies obsess over being creative and innovative and spend significant time and expense in designing and building products, yet struggle to monetize them: 72% of innovations fail to meet their financial
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